At All West, our job is to make your internet better, which is why we trust Plume. Not only is Plume easy to use, but the sleek air freshener-sized pods give you uninterrupted connectivity throughout your home with a boost of benefits delivered through the Plume app, HomePass. This dynamic duo brings an enhanced experience with complete control of your internet.
*When setting your pod password, we recommend using the same password as your router or GigaCenter, so you don’t have to reset all of your devices with the new password. Make sure the capitalization of letters is consistent.
If you have questions or need help with your install, our Customer Care team can be reached at either 866.255.9378 or help@allwest.com.
From the home screen, you can see your home network and access the special features that HomePass has to offer:
1.Pod – By selecting the pod, you can see your internet connection’s health, including upload and download speeds, run a speed test, and see which devices are using the most bandwidth.
2. Network – By selecting the network icon, you can see all of your Plume Pods and devices connected to your network
3. Person – By selecting the person, you can see all of your user profiles and the devices assigned to their profile.
4. Device – By selecting the device, you can see all of the devices on your network and why type of network access they have: Home, Guest, or Internet Only.
5. Motion – See any physical activity alerts in your home.
6. Dropdown Menu
DropDown Menu
Adopt –Adopt allows you to see your whole home network. You can find what devices are on your network by selecting each pod
Access –In Access, you can set passwords and assign special access for your family, guest, and internet only.
Guard –This is where you manage your internet security. Set up your Online Protection, Adblocking, Advanced IoT protection and see how many cyber-attacks Plume protects you from.
Sense-Plume takes home security an extra step with motion detection. Now you can track if there is someone unwanted in your home while you’re away.
**Please note that adding a person does not give them access to your app account or passwords. It just allows you to monitor and manage wi-fi access for that person.
Go into the profile of the device owner by selecting the person icon on the home screen.
1.Time out in upper right – To time out this user and freeze all their devices, select the time out button. You can set the time out for 15 or 30 minutes.
2. All User devices
3. Access and security setting for the person’s profile.
1.Schedule an internet freeze:
You will be able to interrupt the internet freeze by either choosing Unfreeze Until End of Day or Clear Internet Freeze to reset the freeze internet schedule.
2.Setting Content Access
Plume’s content access feature will allow you to restrict content for a device or person.
When setting up content filtering for a person or device, you can enable any of the four content filtering categories:
Please note that all devices associated with a person will inherit the content access settings assigned to that corresponding person. Likewise, applying content access restrictions to a device assigned to a person will apply the same settings to that person. However, if the device is unassigned, the rule will only apply to the device.