Power Outages and Internet: What You Need to Know

The need to be connected has never been greater. So much of our daily lives, work as well as leisure, is done online, and with some of us still working from home, an outage can be extra stressful. Unfortunately, most often power outages are unavoidable due to weather conditions, construction work, public safety, and other unforeseen circumstances.

Depending on location, All West offers different types of internet: Fiber, DSL, and Coax. Fiber is the newest technology that delivers your internet at the speed of light and offers the fastest symmetrical speeds. Our Coax technology is most widely available in the Rock Springs and Green River area offering fast internet speeds. However coaxial cables are prone to electrical and heat damage, sometimes resulting in outages.

There are many steps involved in delivering internet to consumers, and a power outage can be caused at any step along the way. At a very basic level, our coax facilities require electricity to provide internet to our customers. Because of the way electrical grids are set up, it is possible that while your home may have power, our nodes, devices located throughout towns and neighborhoods that redistribute internet to our customers, may not have power. All West’s nodes are equipped with a three hour back-up battery that automatically turns on when the node loses power. This gives the power company time to restore power without you losing your connection. If the power company is unable to restore power in that three hour window, services may go out. Rest assured, when unforeseeable outages occur, our teams are working as quickly as possible to get you back online.

The opposite is also true, if the power outage is local and your home is affected but All West’s node that services your home is not, you can keep your home Wi-Fi running with a generator.

You can see outage updates here.