Nobody likes to be kept out of the loop when it comes to their internet, TV and phone services. At All West, we want you to know everything about All West and your services, but one of the regulations put in place by the FCC called CPNI can hinder how we communicate with our customers.
CPNI stands for Customer Proprietary Network Information. It’s a ruling to protect your personal information such as phone numbers, email, etc., from:
What can be done, so you receive important information from All West, such as billing, service outages, promotional offers and discounts, and news updates? The FCC has put a clause in the CPNI ruling that states telecommunication companies can only send information to customers when they opt-in or opt-out on their own, giving All West permission to communicate with you. In our online account portal, SmartHub, you can update your communication preferences with All West so you never miss this important information.